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Internal data is very important at the Operational Level. Customer support, tax reporting and order tracking are all examples of control activates. The main purpose of control is to know the deviations from targets and plans as quickly as possible in order to take the appropriate action. At Operational Level decision making is instant or very frequent because the decisions are made to decide what happens on the day to day actions that need to be taken for a smooth work flow. All the employees at the organisational level all have to be able to respond accordingly from what they have learned from their functional information systems. At this level they work in real time or somewhat close to real time with detailed data such as payroll, tax reporting, order tracking and all basic jobs that are all important in running an organisation smoothly. The Operational Level of the organisation is the lower tier management, for example workers and their supervisors. Each level has its own dependants on specified data, decision making responsibilities and time restrictions e.g.
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Three levels of management and decision making are structured in a pyramid (above) to show the hierarchy structure, at the bottom of the pyramid the levels are Operational, Functional and Strategic. Random House Kernerman Webster's College Dictionary. "any system of persons or things ranked one above another." Some Features Of Transaction Processing System Information Technology Essay